Return & Refund Policy

Last updated: July 19, 2026

At ebtishop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully below.

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1. Return Eligibility

You have 7 calendar days from the date of delivery to request a return for an item. To be eligible for a return, the following conditions must be met:

• The item must be unused, unwashed, and in the same condition that you received it.
• The item must be in its original packaging, with all original tags, user manuals, and warranty cards intact.
• You must have the invoice, proof of purchase, or order number.

2. Valid Reasons for Returns

Returns are accepted under the following circumstances:

• The product delivered is physically damaged or defective.
• The product is incorrect (wrong size, wrong color, wrong model, etc.).
• The product is incomplete (missing parts or accessories).
• The product does not match the description shown on the website.

3. Non-Returnable Items

Certain items cannot be returned due to hygiene and health protection guidelines, including personal care items, innerwear, cosmetics, and promotional/clearance items unless they were delivered damaged or defective.

4. Refund Process & Timeline

Once we receive your returned item, our quality assurance team will inspect it. We will immediately notify you of the status of your return after inspection.

• Approval: If your return is approved, we will initiate a refund to your original payment method or chosen MFS wallet (bKash, Nagad, Rocket).
• Timeline: The refund will be processed within 7 to 10 business days depending on your bank or payment channel.
• Delivery Charge: Original shipping fees are non-refundable unless the return is due to our mistake.

5. How to Submit a Return Request

You can request a return easily:

1. Log in to your account and go to My Returns in the dashboard.
2. Submit a return request specifying the order ID, the item, and the reason for the return (along with photos of the issue).
3. Alternatively, you can reach out directly to our customer support via phone or WhatsApp.